Shipping Policy
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on destination. We offer free in-city delivery for ONLINE orders only. $10 flat rate for deliveries within the GTA. Fill out your address at checkout to see the shipping cost for where you live.
In-city deliveries happen Wednesday and Friday. Driver will contact you to arrange a time for drop off. Somebody of legal drinking age must be present to receive order.
3. Dispatch Time
Out of town orders are usually dispatched within 1 business days of payment of order
3.1 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.2 P.O. Box Shipping
We do not ship to P.O. boxes
4. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
8. Cancellations
Due to the nature of the product, we are not able to cancel the order if this one has already been dispatched.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please contact us at james@powerhousebrewery.beer
11. Cancellations or Refunds cannot be done after custom order has been confirmed and processed
